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Getting started

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Have the right permission settings

Starting off you want to make sure IT has given you the following permission settings:

Required permissions checklist:
  • Report reader
  • AI Administrator
  • Insights Analyst
  • Insights Administrator
Minimum for basic usage reports: Reports Reader or AI Administrator.Full access to all dashboards: Global Administrator + Insights Administrator + Insights Analyst.

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Microsoft 365 Copilot Usage Reports

1

Sign in to Admin Centre

Once you have the right permission settings go through Microsoft 365 Copilot Usage Reports in the admin centre. Navigate to this link to sign in to admin centre: Click here.
Copilot Usage Reports1 Pn
2

Navigate to Overview

Once in admin centre navigate to Copilot, then choose Overview. Click here for detailed overview.
Copilot Usage Reports2 Pn

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What should you start measuring

Within the Microsoft 365 Copilot Usage Reports (Admin Center) we would recommend starting to understand the following measures:

Enabled Users

Total number of unique users with Copilot licenses.

Active Users

Number of enabled users who initiated a Copilot feature in any Microsoft 365 app.

Active Users Rate

Ratio of active users to enabled users.

Total Prompts Submitted

Number of prompts sent to Copilot Chat.

Active Agent Users

Users who interacted with custom agents built by your organization.
Starting with these metrics ensures clarity on adoption progress. Active Users and Active User Rate reveal real engagement, while Trend Over Time shows momentum. Prompts Submitted indicates depth of usage, and Enabled Users confirms readiness. Together, they provide a baseline for targeting enablement and driving Copilot value.

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Five best practice tips for the Usage Reports

1

Start with Active Users and Rate

Focus on these first because they show real adoption and engagement versus license assignment.
2

Monitor Trends Over Time

Use 30 or 90-day views to spot momentum and seasonal patterns.
3

Drill into Prompt Volume

High prompt counts indicate deeper usage; low counts suggest training gaps.
4

Validate License Readiness

Check Enabled Users regularly to ensure all intended users are provisioned.
5

Combine with Viva Insights for Context

Usage alone does not show impact; pair with productivity benchmarks for richer insights.

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Advanced reporting options beyond Admin Center

To move beyond the basic Microsoft 365 Copilot Usage Reports in the Admin Center and get advanced reporting and insights, here are your options:
  • Provides richer organizational insights like productivity benchmarks, collaboration patterns, and adoption trends by department.
  • Requires Insights Premium license and admin permissions.
  • Connect Copilot usage data to Power BI templates for custom dashboards.
  • Allows segmentation by role, geography, and app usage.
  • Requires Power BI Pro and access to Microsoft Graph data.
  • Pull raw usage data for deeper analysis or integration with enterprise BI tools.
  • Requires Graph API permissions and developer support.
Click here to learn more about accessing advanced reporting and Viva Insights.